1-Examples of four things that can go wrong with a transactional site.
A transactional website refers to an on-line store which allows customers to order various goods and services. Transactional website facilitates commerce by allowing businesses to connect with their customers worldwide. The main advantage of transactional websites is that customers do not need to travel, as a 24 hour on-line store is just a click away. Besides enormous advantages and facilities there are also some draw backs of using transactional websites some of which are highlighted below,
1. FRAUD, online shopping may lead to fraudulent activities like customers don’t get delivery of goods while they have made payment online or they may receive low quality goods other than that ordered
2. INSECURITY, using online transactional websites may lead to insecurity to confidential information. Hacking risk may also evolve, and misuse of personal information may also be there.
3. INABILITY TO INSPECT PROPERLY, as while placing orders online buyers are unable to inspect goods tangibly it may be risky to them as they can’t judge the quality of goods by only having a pictorial view of the items which may lead to inconvenience to them if the goods actually delivered disappoint their expectation regarding quality etc. .
4. DISSATISFACTION AND REDUCTION IN NUMBER OF CUSTOMERS: if customers are not satisfied with the services, for example if the customer experience problems like,
Ø Facing difficulty in accessing website during rush hours,
Ø Delay in delivery of goods because of any reason like the order request was not forwarded to the concerned person etc. ,
they may switch over to alternate sellers for purchase of required items.
2-Definitions:
a) E-commerce:
Electronic commerce or e-commerce refers to a wide range of online business activities for products and services.
Electronic commerce pertains to “any form of business transaction in which the parties interact electronically rather than by physical exchanges or direct physical contact.”
b) E-business:
E business, or e-business, is the application of information and communication technologies (ICT) in support of all the activities of business. Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses
(Ref: Beynon-Davies P. (2004). E-Business. Palgrave, Basingstoke. ISBN 1-4039-1348-X)
3-What is the difference between buy side and sell side eCommerce?
Dave Chaffey and Gareth White define in their textbook, Business Information Management,
“Buy side e-commerce are e-commerce transactions between a purchasing organization and it suppliers, possibly through intermediaries.”
“Sell side e-commerce is e-commerce transactions between a supplier organization and its customers, possibly through intermediaries.”
Buy side is where the organization purchases from suppliers, sell side is when that organization sells it on to its customers.it is also described in the diagram below.
4-Describe the different types of eBusiness
Different types of e-business involve,
Business-to-business (B2B) applies to businesses buying from and selling to each other over the Internet. Online access to data, including expected shipping date, delivery date, and shipping status, provided either by the seller or a third-party provider is widely supported by B2B models
Business-to-consumer (B2C) applies to any business that sells its products or services to consumers over the Internet.
Consumer-to-business (C2B) applies to any consumer that sells a product or service to a business over the Internet
Consumer-to-consumer (C2C) applies to sites primarily offering goods and services to assist consumers interacting with each other over the Internet. eBay is the example which is the Internet’s most successful C2C online auction Web site
Consumer to Government (C2G) This is the type of activity in which consumers create value for consumption of public sector it may involve ideas relating to welfare of society etc.
Government to Consumer (G2C) This is the type of activity in which communication links are exchanged between government and individuals. This is done through information and communication technologies (ICT)
Government to Business (G2B). It is the online non-commercial interaction between local and central government and the commercial business sector
Government to Government (G2G). It is the type of business activity in which the online non-commercial interaction is conducted between Government organizations, departments, and authorities and other Government organizations, departments, and authority
Peer-to-peer (P2P). This computing or networking is a distributed application architecture that partitions tasks or workloads between peers. Peers are equally privileged, equipotent participants in the application. They are said to form a peer-to-peer network of nodes.
5-Which digital technology has the highest penetration rate? Explain and source your answer.
Smartphones have highest penetration rate.
According to ACMA Communications report 2012–13
‘’Smartphones are increasingly core to Australians’ communications choices, with 11.19 million smartphone users in Australia at May 2013, up 29 per cent since May 2012. The take-up of devices such as smartphones and tablets has also seen a jump in the use of VoIP, with mobile VoIP users increasing by 73 per cent to 1.06 million and tablet VoIP users increasing by 150 per cent to 966,000.
Mobility was an increasing feature of online participation with 7.5 million Australians using the internet via their mobile phone during June 2013, an increase of 33 per cent (or ten percentage points) compared to June 2012 and a telling 510 per cent since June 2008.’’
The smartphone industry has reached an important milestone.
During the third quarter, the total installed base for smartphones worldwide hit 1.04 billion, jumping from the 959 million smartphones in use during the second quarter, research firm Strategy Analytics announced today. Just a year ago, the total worldwide smartphone installed base was 708 million. (http://www.cnet.com/news/worldwide-smartphone-user-base-hits-1-billion/)
6-List Four drivers to adoption of sell-side e-commerce by business:
Drivers to adoption of sell-side e-commerce are,
1. Saving of time
2. Convenience
3. Variety in choices
4. customization
7-Four barriers to adoption of sell-side e-commerce by business.
Barriers to adoption of sell-side e-commerce by business may involve below,
1. Lack of trust
2. Cost impact
3. Inability of tangible inspection of goods
4. Security constraints
8-What are some examples of Digital information?
Examples of digital information include, Traffic signal (having information either of red or green or yellow) ,Computers (use binary system i.e. digital information) and CDs and DVDs
References:
· ( Anita Rosen, The E-commerce Question and Answer Book (USA: American Management Association, 2000), 5.)
· (MK, Euro Info Correspondence Centre (Belgrade, Serbia), “E-commerce-Factor of Economic Growth;” available fromhttp://www.eicc.co.yu/newspro/viewnews.cgi?newsstart3end5; Internet; accessed 25 September 2002)
